About Us
Welcome to Panza Shoes
At Panza Shoes, we believe that every step you take should be comfortable, stylish, and confident. Located in the heart of Framingham, Massachusetts, we have been dedicated to providing our community with high-quality footwear that combines timeless craftsmanship with modern comfort.
Our Story
Panza Shoes was founded with a simple mission: to help people find the perfect pair of shoes for every occasion. Whether you’re looking for professional dress shoes, casual everyday wear, athletic footwear, or something special for a memorable event, we curate a carefully selected collection that meets the diverse needs of our customers.
What Sets Us Apart
- Quality First: We partner with trusted manufacturers and brands known for their commitment to quality materials and construction
- Personal Service: Our knowledgeable team takes the time to understand your needs and help you find the perfect fit
- Community Focus: As a local business in Framingham, we’re proud to serve our neighbors and contribute to our community
- Comfort & Style: We believe you shouldn’t have to choose between looking good and feeling great
Our Commitment
Every pair of shoes we offer is selected with care, ensuring that our customers receive footwear that not only looks great but also provides the comfort and durability they deserve. We stand behind every product we sell and are committed to your complete satisfaction.
Visit us in Framingham and discover why Panza Shoes is your trusted local footwear destination.
Contact Us
Get in Touch with Panza Shoes
We’re here to help you find the perfect pair of shoes and answer any questions you may have. Reach out to us using any of the methods below:
Store Location
Panza Shoes
48 Union Ave
Framingham, MA 01702
United States
Store Hours
Monday – Saturday: 9:00 AM – 4:00 PM (EST)
Sunday: Closed
Contact Information
Email: [email protected]
We typically respond to emails within 24 hours during business days.
Visit Our Store
Stop by our Framingham location to browse our full selection of shoes and experience our personalized service. Our friendly team is always ready to help you find the perfect fit and answer any questions about our products.
Directions
Located on Union Ave in Framingham, we’re easily accessible with convenient parking available. Our store is situated in a welcoming area with other local businesses, making it easy to combine your shoe shopping with other errands.
Questions?
Whether you’re looking for a specific style, need help with sizing, want to know about new arrivals, or have any other questions, don’t hesitate to reach out. We’re passionate about helping you find the perfect shoes for your needs.
We look forward to serving you!
Privacy Policy
Section 1 – Information Collection and Use
When you make a purchase from Panza Shoes, we collect personal information you provide during the buying process, including your name, address, and email address. When you browse our website, we automatically receive your computer’s internet protocol (IP) address, which helps us understand your browser and operating system for a better shopping experience.
Email Marketing: With your permission, we may send you emails about our store, new shoe arrivals, and special offers.
Section 2 – Consent
How do you obtain my consent?
When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, or return a purchase, you consent to our collecting and using that information for those specific purposes only. For secondary uses like marketing, we will ask for your express consent or provide an opportunity to decline.
How can I withdraw my consent?
You can withdraw consent for us to contact you or continue collecting, using, or disclosing your information at any time by contacting us at [email protected]
Section 3 – Disclosure
We may disclose your personal information only if required by law or if you violate our Terms of Service.
Section 4 – Payment Security
We accept PayPal for secure transactions. When you place an order, you’ll be redirected to PayPal’s secure payment page to complete your purchase.
Privacy Commitment: Panza Shoes values your privacy. We don’t rent, sell, or share your personal information with anyone. This Privacy Policy details how we collect and use your information.
Section 5 – Third-Party Services
Third-party providers (like payment processors) only collect, use, and disclose your information as necessary to provide their services. Payment gateways have their own privacy policies, which we recommend you read. Remember that some providers may be in different jurisdictions, so your information may be subject to those jurisdictions’ laws.
When you leave our website or are redirected to third-party sites, you are no longer governed by this Privacy Policy. We encourage you to read other sites’ privacy statements.
Section 6 – Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, access, disclosure, alteration, or destruction. Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no internet transmission is 100% secure, we follow all PCI-DSS requirements and industry standards.
Section 7 – Cookies
We use cookies to enhance your shopping experience:
- _session_id: Stores session information (referrer, landing page, etc.)
- _shopify_visit: Tracks website visits (expires after 30 minutes)
- _shopify_uniq: Counts store visits per customer (expires at midnight)
- cart: Stores shopping cart contents (persistent for 2 weeks)
- _secure_session_id: Session security token
- storefront_digest: Access verification for password-protected areas
Section 8 – Age of Consent
By using this site, you confirm that you are at least the age of majority in your state or province, or that you have consent to allow minor dependents to use this site.
Section 9 – Policy Changes
We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting. We’ll notify you of material changes so you’re aware of what information we collect and how we use it.
If Panza Shoes is acquired or merged, your information may be transferred to new owners to continue serving you.
Questions? Contact our Customer Support Team at [email protected]
Shipping & Returns Information
Shipping Information
Processing Time
It can take up to 2 days to prepare products before your package can be shipped. If your order has not yet been shipped, it means your packages are being prepared. However, if there are any unusual circumstances, we will notify you via email.
Once your order has been shipped, we will send you an email with a tracking number so you can track its progress.
Available Shipping Methods
We use fast shipping services for all orders within the USA.
| Country/Region | Shipping Fee | Delivery Time |
|---|---|---|
| USA | $5.90 | 5-8 days |
Important Shipping Notes:
- We are currently unable to ship to US military bases. We apologize for any inconvenience this may cause.
- We do not support shipping to multiple addresses in the same order.
International Shipping
Currently, we only provide shipping services within the United States.
Tax Policy
We do not collect tax on any orders.
Shipping Delays & Guarantees
- If your package takes more than 30 days to arrive, we will refund the entire amount of your order.
- If your package does not arrive on time, please submit an inquiry and we will respond within 12 hours.
- Delivery times may be delayed during peak seasons and holidays.
Payment Methods
Accepted Payment Options
We accept PayPal for all online purchases. When you choose PayPal at checkout, you will be redirected to the secure PayPal payment page where you can confirm your payment using your PayPal account credentials.
Security & Privacy
Shopping with us is completely safe. We value your privacy and will never rent, sell, or share your personal information with third parties. For detailed information about how we collect and use your personal information, please read our Privacy Policy.
Order Changes & Cancellations
Order Modifications
Unfortunately, we cannot modify orders after they have been placed. During checkout, customers are asked to confirm all details including size, design, quantity, and shipping address. We do not accept returns or exchanges due to incorrect item selection, sizing, or address information.
Order Cancellations
Orders can only be canceled within 6 hours of placement. After this time, your order may have already been sent to our warehouse for processing.
Cancellation fee: 10% of total order value applies to all cancellations.
To cancel your order, contact [email protected] immediately.
Missing or Undelivered Packages
If your tracking shows delivery as complete but you haven’t received your order:
- Check around your property, including hidden areas where packages might be placed
- Contact the shipping carrier mentioned in your tracking notification email
- If the issue persists, contact our support team at [email protected]
Shipping Address Responsibility
IMPORTANT NOTICE: Panza Shoes is NOT LIABLE if a package cannot be delivered due to missing, incomplete, or incorrect destination information. When checking out, please enter the correct shipping information.
If you discover an address error, contact us immediately at [email protected]. However, if your order has left our warehouse within 48 hours of your contact, we cannot make changes as the package is out of our control.
Customs and International Fees
While we only ship within the USA, customers are responsible for any regional taxes, duties, or fees that may apply. Panza Shoes is NOT responsible for any duties, taxes, or customs fees, and reserves the right to cancel packages without refund if:
- The customer refuses to accept the package
- Multiple delivery attempts are made unsuccessfully
We’re here to help resolve any shipping issues you may encounter.
Terms of Service
Overview
This website is operated by PanzaShoes.com. Throughout the site, the terms “we”, “us” and “our” refer to Panza Shoes. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Section 3 – Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 – Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Section 7 – Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Section 8 – Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 – User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy detailed above.
Section 11 – Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Section 12 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied.
In no case shall Panza Shoes, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise.
Section 14 – Indemnification
You agree to indemnify, defend and hold harmless Panza Shoes and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 – Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
Section 17 – Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.
Section 18 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Massachusetts, United States.
Section 19 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 – Contact Information
Questions about the Terms of Service should be sent to us at [email protected]
Returns & Refunds
Returns & Refunds
Return Policy Timeline
Items can be returned or exchanged within 30 days of delivery. Our return policy is effective for 30 days after delivery is completed. After 30 days, orders are considered accepted by the customer, and no refunds will be issued.
When Returns Are Accepted
We will provide a full refund of your initial order if:
- You purchased the wrong product or it doesn’t fit
- You no longer want the item
- The product arrives damaged or broken
- The product design differs from what you ordered
- The product size differs from what you ordered
- The product material differs from what you ordered
- You received a different product than ordered
- The product differs from the original description
Return Conditions
Returned items must NOT have any of the following conditions:
- Been worn or washed
- Been modified in any way
- Any defects (unless caused by us)
- Missing original tags
- Excessive wear or damage
Items must be returned in original condition and original packaging.
Required Documentation for Returns
To process your return, you must provide:
- Shipping label/receipt
- Proof of purchase
- Clear photos of the product received
- Email screenshots from our previous correspondence
Return Process Steps
- Submit Request: Send your refund inquiry to [email protected] with required documentation
- Approval: Our customer support team will respond within 2-3 business days with return address and instructions
- Ship Return: Pack items carefully and send via traceable carrier
- Confirmation: Send tracking number or return receipt photo to [email protected]
Important: Do NOT return packages without email confirmation. We cannot be held liable for unauthorized returns or lost packages.
Return Shipping Costs
Customers are responsible for return shipping costs, which are not included in refund amounts.
Refund Processing Time
- Processing takes up to 2 business days after we receive your return
- We’ll email confirmation when your package arrives
- Full refund includes original shipping fee
- Bank/credit card processing may take 10-15 additional days
If you haven’t received your refund, check with your bank or credit card company first, then contact us at [email protected]
Order Exchanges
No exchanges are available. When placing orders, customers confirm all details including size, design, and quantity. We do not accept exchanges due to incorrect selections of items, sizes, designs, or addresses.
Order Cancellations
Orders can only be canceled within 6 hours of placement. After this time, orders may have been sent to our warehouse for processing.
Cancellation fee: 10% of total order value applies to all cancellations.
To cancel your order, contact [email protected] immediately.
Important Notes
- 30-day policy starts from delivery completion date
- Returns are free except for return shipping costs
- We are not responsible for packages damaged or lost during return shipping
- Contact our Support Team before returning items
- No refunds issued for unconfirmed return requests
Thank you,
Panza Shoes Customer Service Department
Missing Packages
If your tracking shows delivery as complete but you haven’t received your order:
- Check around your property, including hidden areas where packages might be placed
- Contact the shipping carrier mentioned in your tracking notification email
- If the issue persists, contact our support team at [email protected]
We’re here to help resolve any shipping issues you may encounter.