What shipping methods are available?
We use a fast and reliable shipping service for all orders within the United States.
The flat shipping fee is $7.3 per order.
⚠️ Please note:
We currently do not ship to U.S. military bases (APO/FPO addresses).
How long will it take to receive my package?
Estimated delivery time within the United States is 5–8 business days.
Please note that delivery times may be slightly delayed during peak seasons or holidays.
Do you ship internationally?
No. At this time, Panza Shoes only provides services within the United States.
What payment methods are accepted?
We accept secure payments via PayPal.
When placing an order, you will be redirected to the PayPal payment page to complete your transaction safely using your PayPal account or supported cards.
Is buying online safe?
Yes. Your privacy and security are very important to us.
We do not sell, rent, or share your personal information with third parties.
All personal data is handled securely in accordance with our Privacy Policy.
Can I change my order after placing it?
No. Once an order is placed, all details (such as service type, specifications, and customer information) are confirmed and cannot be changed.
Please review your order carefully before completing your purchase.
Can I cancel my order?
Yes, you may cancel your order within 6 hours of placing it.
After this timeframe, your order may already be processed and cannot be canceled.
A 10% cancellation fee will be applied.
To request a cancellation, please contact:
📧 [email protected]
Can I return or request a refund?
Yes. We accept returns and refunds within 30 days of delivery, subject to our policy.
- Items must meet return conditions
- Customers are responsible for return shipping costs
For full details, please refer to our Return & Refund Policy.
What is the return policy timeframe?
Our return policy is valid for 30 days from the delivery date.
After 30 days, the order will be considered accepted, and no refunds will be issued.
I haven’t received my package. What should I do?
If your tracking status shows “Delivered” but you have not received your package:
- Check around your delivery location (porch, mailbox, neighbors, etc.)
- Contact the shipping carrier using the tracking number provided
- If the issue is not resolved, contact our support team
Contact Information
If you have any additional questions, feel free to contact us:
Panza Shoes
📧 [email protected]
🌐 https://panzashoes.com/