Privacy Policy
Section 1 – Information Collection and Use
When you make a purchase from Panza Shoes, we collect personal information you provide during the buying process, including your name, address, and email address. When you browse our website, we automatically receive your computer’s internet protocol (IP) address, which helps us understand your browser and operating system for a better shopping experience.
Email Marketing: With your permission, we may send you emails about our store, new shoe arrivals, and special offers.
Section 2 – Consent
How do you obtain my consent?
When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, or return a purchase, you consent to our collecting and using that information for those specific purposes only. For secondary uses like marketing, we will ask for your express consent or provide an opportunity to decline.
How can I withdraw my consent?
You can withdraw consent for us to contact you or continue collecting, using, or disclosing your information at any time by contacting us at [email protected]
Section 3 – Disclosure
We may disclose your personal information only if required by law or if you violate our Terms of Service.
Section 4 – Payment Security
We accept PayPal for secure transactions. When you place an order, you’ll be redirected to PayPal’s secure payment page to complete your purchase.
Privacy Commitment: Panza Shoes values your privacy. We don’t rent, sell, or share your personal information with anyone. This Privacy Policy details how we collect and use your information.
Section 5 – Third-Party Services
Third-party providers (like payment processors) only collect, use, and disclose your information as necessary to provide their services. Payment gateways have their own privacy policies, which we recommend you read. Remember that some providers may be in different jurisdictions, so your information may be subject to those jurisdictions’ laws.
When you leave our website or are redirected to third-party sites, you are no longer governed by this Privacy Policy. We encourage you to read other sites’ privacy statements.
Section 6 – Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, access, disclosure, alteration, or destruction. Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no internet transmission is 100% secure, we follow all PCI-DSS requirements and industry standards.
Section 7 – Cookies
We use cookies to enhance your shopping experience:
- _session_id: Stores session information (referrer, landing page, etc.)
- _shopify_visit: Tracks website visits (expires after 30 minutes)
- _shopify_uniq: Counts store visits per customer (expires at midnight)
- cart: Stores shopping cart contents (persistent for 2 weeks)
- _secure_session_id: Session security token
- storefront_digest: Access verification for password-protected areas
Section 8 – Age of Consent
By using this site, you confirm that you are at least the age of majority in your state or province, or that you have consent to allow minor dependents to use this site.
Section 9 – Policy Changes
We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting. We’ll notify you of material changes so you’re aware of what information we collect and how we use it.
If Panza Shoes is acquired or merged, your information may be transferred to new owners to continue serving you.
Questions? Contact our Customer Support Team at [email protected]
Shipping & Returns Information
Shipping Information
Available Shipping Methods
We use fast shipping services for all orders within the USA. A flat shipping fee of $5.90 applies to any order, regardless of size. Please note that we are currently unable to deliver to US military bases, and we apologize for any inconvenience this may cause.
Delivery Time
Order delivery time is estimated to be 5-8 days within the USA. Please keep in mind that arrival times may be delayed during peak seasons and holidays.
International Shipping
Currently, we only provide shipping services within the United States.
Payment Methods
Accepted Payment Options
We accept PayPal for all online purchases. When you choose PayPal at checkout, you will be redirected to the secure PayPal payment page where you can confirm your payment using your PayPal account credentials.
Security & Privacy
Shopping with us is completely safe. We value your privacy and will never rent, sell, or share your personal information with third parties. For detailed information about how we collect and use your personal information, please read our Privacy Policy.
Order Changes & Cancellations
Order Modifications
Unfortunately, we cannot modify orders after they have been placed. During checkout, customers are asked to confirm all details including size, design, quantity, and shipping address. We do not accept returns or exchanges due to incorrect item selection, sizing, or address information.
Order Cancellations
Orders can be canceled, but only on the same day within 6 hours of placing the order. After this timeframe, your order may have already been sent to our warehouse for processing and shipping.
Please note that a management, processing, and transaction fee of 10% of your total order value will be applied to all cancellations.
Returns & Refunds
Return Policy
Items can be returned or exchanged within 30 days of delivery. Returns are free of charge, except for the shipping cost to send the return package back to us.
Policy Timeframe
Our return policy is effective for 30 days after delivery is completed. After 30 days, orders are considered accepted by the customer, and no refunds will be issued. For complete details, please read our Returns & Refunds Policy.
Missing Packages
If your tracking shows delivery as complete but you haven’t received your order:
- Check around your property, including hidden areas where packages might be placed
- Contact the shipping carrier mentioned in your tracking notification email
- If the issue persists, contact our support team at [email protected]
We’re here to help resolve any shipping issues you may encounter.