Shipping & Returns Information
Shipping Information
Available Shipping Methods
We use fast shipping services for all orders within the USA. A flat shipping fee of $5.90 applies to any order, regardless of size. Please note that we are currently unable to deliver to US military bases, and we apologize for any inconvenience this may cause.
Delivery Time
Order delivery time is estimated to be 5-8 days within the USA. Please keep in mind that arrival times may be delayed during peak seasons and holidays.
International Shipping
Currently, we only provide shipping services within the United States.
Payment Methods
Accepted Payment Options
We accept PayPal for all online purchases. When you choose PayPal at checkout, you will be redirected to the secure PayPal payment page where you can confirm your payment using your PayPal account credentials.
Security & Privacy
Shopping with us is completely safe. We value your privacy and will never rent, sell, or share your personal information with third parties. For detailed information about how we collect and use your personal information, please read our Privacy Policy.
Order Changes & Cancellations
Order Modifications
Unfortunately, we cannot modify orders after they have been placed. During checkout, customers are asked to confirm all details including size, design, quantity, and shipping address. We do not accept returns or exchanges due to incorrect item selection, sizing, or address information.
Order Cancellations
Orders can be canceled, but only on the same day within 6 hours of placing the order. After this timeframe, your order may have already been sent to our warehouse for processing and shipping.
Please note that a management, processing, and transaction fee of 10% of your total order value will be applied to all cancellations.
Returns & Refunds
Returns & Refunds
Return Policy Timeline
Items can be returned or exchanged within 30 days of delivery. Our return policy is effective for 30 days after delivery is completed. After 30 days, orders are considered accepted by the customer, and no refunds will be issued.
When Returns Are Accepted
We will provide a full refund of your initial order if:
- You purchased the wrong product or it doesn’t fit
- You no longer want the item
- The product arrives damaged or broken
- The product design differs from what you ordered
- The product size differs from what you ordered
- The product material differs from what you ordered
- You received a different product than ordered
- The product differs from the original description
Return Conditions
Returned items must NOT have any of the following conditions:
- Been worn or washed
- Been modified in any way
- Any defects (unless caused by us)
- Missing original tags
- Excessive wear or damage
Items must be returned in original condition and original packaging.
Required Documentation for Returns
To process your return, you must provide:
- Shipping label/receipt
- Proof of purchase
- Clear photos of the product received
- Email screenshots from our previous correspondence
Return Process Steps
- Submit Request: Send your refund inquiry to [email protected] with required documentation
- Approval: Our customer support team will respond within 2-3 business days with return address and instructions
- Ship Return: Pack items carefully and send via traceable carrier
- Confirmation: Send tracking number or return receipt photo to [email protected]
Important: Do NOT return packages without email confirmation. We cannot be held liable for unauthorized returns or lost packages.
Return Shipping Costs
Customers are responsible for return shipping costs, which are not included in refund amounts.
Refund Processing Time
- Processing takes up to 2 business days after we receive your return
- We’ll email confirmation when your package arrives
- Full refund includes original shipping fee
- Bank/credit card processing may take 10-15 additional days
If you haven’t received your refund, check with your bank or credit card company first, then contact us at [email protected]
Order Exchanges
No exchanges are available. When placing orders, customers confirm all details including size, design, and quantity. We do not accept exchanges due to incorrect selections of items, sizes, designs, or addresses.
Order Cancellations
Orders can only be canceled within 6 hours of placement. After this time, orders may have been sent to our warehouse for processing.
Cancellation fee: 10% of total order value applies to all cancellations.
To cancel your order, contact [email protected] immediately.
Important Notes
- 30-day policy starts from delivery completion date
- Returns are free except for return shipping costs
- We are not responsible for packages damaged or lost during return shipping
- Contact our Support Team before returning items
- No refunds issued for unconfirmed return requests
Thank you,
Panza Shoes Customer Service Department
Missing Packages
If your tracking shows delivery as complete but you haven’t received your order:
- Check around your property, including hidden areas where packages might be placed
- Contact the shipping carrier mentioned in your tracking notification email
- If the issue persists, contact our support team at [email protected]
We’re here to help resolve any shipping issues you may encounter.
Â