Exchange Policy

At Panza Shoes, we do not support exchanges once an order has been placed.

Before completing your order, customers are required to carefully review and confirm all details, including service type, item specifications, quantity, and contact information. Therefore, we are unable to accept exchange requests due to incorrect selections such as wrong service, item details, or customer-provided information.

Order Cancellation Policy

Cancellation Timeframe

You may cancel your order within 6 hours of placing it.

After this period, your order may already be processed or sent for service, and cancellation may no longer be possible.

Cancellation Fee

A cancellation fee of 10% of the total order value will be applied.

How to Cancel

To request a cancellation, please contact us as soon as possible at:
[email protected]

Return & Refund Policy

Return Period

Our return policy is valid for 30 days from the date of delivery or service completion.

After 30 days, the order will be considered accepted, and we will not be able to issue a refund.

Eligible Cases for Returns & Refunds

We accept return or refund requests under the following conditions:

  • The item arrives damaged or defective
  • The item received is incorrect
  • The service outcome does not match the original request
  • The item differs significantly from the description provided

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Must be in original condition
  • Must not be worn, used, or altered
  • Must include original packaging (if applicable)
  • Must not be damaged due to customer misuse

We reserve the right to reject returns that do not meet these conditions.

Required Proof for Refund Requests

To process your request, please provide:

  • Proof of purchase (order confirmation)
  • Photos of the received item/service issue
  • Shipping receipt (if applicable)
  • Any relevant communication with our team

How to Request a Return or Refund

Contact us at:
[email protected]

  • Provide all required documentation
  • Our support team will respond within 2–3 business days
  • If approved, we will provide return instructions (if applicable)

Important:
Do NOT return any item without receiving confirmation from us. Unauthorized returns may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable unless the issue is due to our error

Refund Processing Time

Refunds are processed within 2 business days after we receive and inspect the return.

You will receive a confirmation email once the refund is issued.

Depending on your bank or card provider, it may take 10–15 business days for the refund to appear in your account.

Important Notes

  • Returns must be requested within 30 days
  • Items lost or damaged during return shipping are the customer’s responsibility
  • Refunds will not be issued without prior approval via email
  • We are not responsible for returns sent without confirmation

Contact Information

Panza Shoes
Email: [email protected]
Website: https://panzashoes.com/